Terms of Service

These Terms of Service govern your access to and use of the FluxVantage platform, website, and APIs. By creating an account or using the service, you agree to these terms on behalf of your organization, and you represent that you are authorized to do so. If you do not agree, do not use the service.

The service is provided by DE-FAZ GROW LLC, a limited liability company organized in New Jersey, United States (“FluxVantage”, “we”, “us”). These terms, together with our Privacy Policy and any order form or plan-specific terms, govern the relationship between you and FluxVantage.

You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, and for all activity under your account. You must promptly notify us of any unauthorized use. Administrators are responsible for managing their users’ roles and access within the platform.

Paid plans are billed in advance on a monthly or annual cycle. Order-volume overages, where applicable to your plan, are billed at the end of the cycle at the published rate. Fees are non-refundable except where required by law.

• Upgrades take effect immediately and are prorated for the remaining cycle.
• Downgrades take effect at the end of the current billing period.
• We will give reasonable notice of any change to published pricing for your plan.

You agree not to:

• Use the service to violate any law or infringe the rights of others.
• Attempt to breach tenant isolation, access another customer’s data, or probe the platform’s security without authorization.
• Interfere with or disrupt the integrity or performance of the service.
• Resell or provide the service to third parties except as expressly permitted by your plan.

Good-faith security research disclosed responsibly to security@fluxvantage.com is welcome and is not a violation of these terms.

You retain all rights to the operational data you store in the platform. You grant us a limited license to host, process, and transmit that data solely to provide and support the service. You can export your data at any time during your subscription and during the post-termination wind-down window.

We work to keep the service available and performant, and we perform maintenance with care. The service is provided on an as-available basis; specific uptime commitments, where offered, are set out in a separate service-level agreement for eligible plans.

Except as expressly stated, the service is provided without warranties of any kind. To the maximum extent permitted by law, our aggregate liability arising from the service is limited to the fees you paid in the twelve months preceding the claim, and neither party is liable for indirect or consequential damages.

You agree to defend and indemnify FluxVantage against third-party claims, damages, liabilities, and reasonable costs arising from your operational data, your use of the service in breach of these terms, or your violation of law or the rights of a third party. We will notify you of any such claim, allow you to control the defense and settlement (provided any settlement does not impose obligations on us without our consent), and reasonably cooperate at your expense.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these terms, with notice and an opportunity to cure where practical. On termination, the data provisions of this agreement and our Privacy Policy continue to apply.

These terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. Before filing any claim, the parties will attempt in good faith to resolve the dispute informally by contacting legal@fluxvantage.com. For any dispute not resolved informally, you and FluxVantage agree to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey, and each party consents to personal jurisdiction there.

These terms, together with our Privacy Policy and any order form or plan-specific terms, are the entire agreement between you and FluxVantage on their subject and supersede prior agreements on the same subject.

• Severability — if any provision is held unenforceable, the remaining provisions stay in effect.
• Waiver — failure to enforce a provision is not a waiver of it.
• Assignment — you may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure — neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices — legal notices to you may be sent to your account contact; notices to us must be sent to legal@fluxvantage.com.

We may update these terms from time to time. We will give reasonable notice of material changes, and continued use of the service after changes take effect constitutes acceptance. Questions can be sent to legal@fluxvantage.com.