Terms of Service

These Terms of Service govern your access to and use of the FluxVantage platform, website, and APIs. By creating an account or using the service, you agree to these terms on behalf of your organization. If you do not agree, do not use the service.

You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, and for all activity under your account. You must promptly notify us of any unauthorized use. Administrators are responsible for managing their users’ roles and access within the platform.

Paid plans are billed in advance on a monthly or annual cycle. Order-volume overages, where applicable to your plan, are billed at the end of the cycle at the published rate. Fees are non-refundable except where required by law.

• Upgrades take effect immediately and are prorated for the remaining cycle.
• Downgrades take effect at the end of the current billing period.
• We will give reasonable notice of any change to published pricing for your plan.

You agree not to:

• Use the service to violate any law or infringe the rights of others.
• Attempt to breach tenant isolation, access another customer’s data, or probe the platform’s security without authorization.
• Interfere with or disrupt the integrity or performance of the service.
• Resell or provide the service to third parties except as expressly permitted by your plan.

Good-faith security research disclosed responsibly to security@fluxvantage.com is welcome and is not a violation of these terms.

You retain all rights to the operational data you store in the platform. You grant us a limited license to host, process, and transmit that data solely to provide and support the service. You can export your data at any time during your subscription and during the post-termination wind-down window.

We work to keep the service available and performant, and we perform maintenance with care. The service is provided on an as-available basis; specific uptime commitments, where offered, are set out in a separate service-level agreement for eligible plans.

Except as expressly stated, the service is provided without warranties of any kind. To the maximum extent permitted by law, our aggregate liability arising from the service is limited to the fees you paid in the twelve months preceding the claim, and neither party is liable for indirect or consequential damages.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these terms, with notice and an opportunity to cure where practical. On termination, the data provisions of this agreement and our Privacy Policy continue to apply.

We may update these terms from time to time. We will give reasonable notice of material changes, and continued use of the service after changes take effect constitutes acceptance. Questions can be sent to legal@fluxvantage.com.